Cancellation Policy

Our below cancellation policy applies to all of our Tasmanian itinerary options. As we plan our tours, food and accommodation in advance our policy is necessary to ensure all out-of-pocket expenses are covered in the unfortunate event of a cancellation. We recommend all guests purchase travel insurance when booking tours.


A note on COVID-19 related cancellations:

If your tour departure date is cancelled/postponed or affected by state or federal government imposed lockdowns or border restrictions due to COVID-19 you will receive a 100% credit or refund on your tour booking. No re-booking fees will be charged. This policy will apply right up until the day of departure. 

We have taken this measure to ensure that guests can book with the confidence they will be treated fairly in the event of another COVID-19 outbreak leading to border or travel restrictions. Guests will be entitled to the full credit or refund of their booking regardless of how soon it occurs to their departure date. Some additional information regarding COVID-19 cancellations is available on our FAQ's page or feel free to contact us directly for more information and clarity on this policy. 

The below cancellation policy table outlines our required notice periods under normal circumstances for non-COVID related cancellations. 

Standard Cancellation Policy

Notice in Days Refund Email To Advise of Cancellation
50+ Days Notice 100% Refund
22 – 49 Days Notice 75% Refund
10 – 21 Days Notice 50% Refund
1 – 9  Days Notice 0% Refund